Delivery - Returns
Delivery and Courier Services
Lead Times
Belso Décor products are all made to order. Standard lead time is 3 weeks from time or order to dispatch. Following dispatch, the delivery window is up to 5 working days.
Custom build lead times is advised based on requirements.
Standard Free of Charge Delivery
At Belso Décor we use premium courier services to get your order to you safely.
Table tops are sent with DX Logistics and legs follow within 48 hours of the table top delivery via DPD.
Our standard service has delivery within 5 working days from time of dispatch.
Large Items
With some larger items and custom orders, we may be required to utilise our freight shipping partner. This is a chargeable service, but pricing will be advised in advance of any order.
Areas we cover
We cover delivery to all areas of Mainland UK. Remote areas will incur a small surcharge.
Please note – these prices are per parcel and for standard sizes – for exact postage quotes to these areas please contact belsodecor@outlook.com
Postage surcharges
- Mainland UK: FREE
- London (congestion zone): FREE
- Isle of Man: £5/parcel (standard)
- Northern Ireland: £8/parcel (standard)
- of Ireland: £10/parcel (standard)
- Scottish Highlands: £9/parcel (standard)
- Offshore Islands: £27/parcel (standard)
Return Policy
Returns
Belso Décor is happy to process a return if the return is within 30 days of delivery. All returns must meet the below criteria and have the correct documentation included:
- Item in original unused condition
- Item re-secured in original packaging.
- All components included (table tops, legs, fixings, and packaging)
- A note included with the return stating – Name, Address, Order reference and email address
Any items not meeting the above criteria or damaged in transit may be subject to deduction or rejections of refund.
Returns after 30 days will not be accepted.
Refunds
On receipt of your return, your item will be inspected. Following inspection, we will email you and advise on your refund.
When a refund is applied – please allow up to 5 working days for payment clearance. Refunds will be applied to your original payment method.
After this time, please feel free to contact us on – belsodecor@outlook.com
Bespoke and Custom Items
Our apologies, Bespoke and Custom Items are not eligible for returns.
Exchanges and Damages
Exchanges are only available on items that are damaged or defective in some way.
Damages occurring in transit must be reported within 48 hours with supporting images of both the item and the packaging – to report an item that has arrived damaged please contact – belsodecor@outlook.com
Returning an item
Returns will be at your own cost.
If you need to return an item, please send it secured in its original packaging to the below address: